FAQ
Frequently Asked Questions;
Q: Can I use the cleaner on all types of jewelry?
Yes! It’s safe for most jewelry including gold, silver, and gemstones. Just avoid using it on soft or porous stones like opals and pearls.
Q: Do I need to use special cleaning solution?
Nope! Just water works great. For extra cleaning power, you can add 2–3 drops of mild dish soap.
Q: How long does a cleaning cycle take?
There are 4 cleaning modes: 2, 3, 5, or 10 minutes. Choose based on what you’re cleaning—shorter times for delicate items, longer for tough buildup.
Q: Can I clean more than jewelry with it?
Yes! It’s great for glasses, watches, dentures, makeup tools, coins, and more.
Q: Is it loud or messy to use?
Not at all. It’s quiet, splash-free, and easy to use anywhere—even in small spaces.
🚚 Shipping & Delivery
Q: Where do you ship from?
We house our product and ship right from the United States!
Q: Do you ship internationally?
Yes! We offer worldwide shipping so you can test your soil no matter where you garden.
Q: How long does shipping take?
We process orders within 24 hours and offer fast shipping to most locations. Estimated delivery times:
Please note shipping times may vary due to circumstances out of our control
- Canada & USA: 1-3 Business Days
- Europe & UK: 5 Business Days
- Worldwide: 5 Business Days
Q: Will I get a tracking number?
Yes! Once your order ships, we’ll send you a tracking number so you can follow your package every step of the way.
🛒 Orders & Payments
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, and secure online payments.
Q: Can I cancel or change my order?
If your order hasn’t shipped yet, contact us ASAP, and we’ll do our best to help. Once shipped, we can no longer modify or cancel the order.
Q: Do you offer refunds or returns?
Yes! We stand by our product. If there’s an issue, contact us within 30 days of delivery for assistance.
📩 Need More Help?
We’re happy to help! If you have any other questions, reach out to us anytime on the contact form below.